Privacy Policy

Last updated: April 2025

At TCOIQ, we take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

• Account information: Name, email address, and company when you register
• Usage data: How you interact with our platform, features used, comparisons run
• Uploaded files: Billing exports, inventory files, and assessment reports you upload for TCO analysis
• Payment information: Processed securely by Stripe — we never store card details
• Communication: Messages you send via our contact form or chatbot

2. How We Use Your Information

• To provide and improve our cloud cost comparison and TCO analysis services
• To process your subscription payments via Stripe
• To send service-related emails (account confirmations, billing receipts)
• To respond to your support requests and contact form submissions
• To analyse usage patterns and improve our platform

3. Uploaded Files and Data

Files you upload for AI assessment (billing exports, inventory files, assessment reports) are processed to generate your TCO analysis. We do not:

• Share your uploaded data with any third party
• Use your data to train AI models
• Retain uploaded files longer than necessary to generate your report
• Share pricing or infrastructure details with cloud providers

4. Data Sharing

We do not sell your personal information. We share data only with:

• Supabase: Database and authentication provider
• Stripe: Payment processing
• Anthropic: AI processing for assessment reports (no personal data shared beyond query content)
• Netlify: Hosting and serverless functions

5. Data Security

We implement industry-standard security measures including HTTPS encryption, Row Level Security in our database, and secure key management. Your data is stored in Singapore-region infrastructure where possible.

6. Your Rights

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Export your data in a portable format
• Opt out of non-essential communications

To exercise these rights, contact us at our contact page.

7. Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies.

8. Changes to This Policy

We may update this policy periodically. We will notify registered users of material changes via email.

9. Contact

For privacy-related questions, please contact us via our contact page.